Grand Chalet
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Privacy policy

Information on the processing of your data

Thank you for your interest in data protection in our hotel and on our website. The basic European data protection regulation also affects our hotel in Switzerland. With this documentation we inform you about the processing of your personal data by Neueret AG in the context of the use of our services.

Responsible for data processing

Neueretstrassse  43
3780 Gstaad

Telefon : +41 33 748 76 76
Telefax  : +41 33 748 76 77

Sales tax identification number: CHE-101.523.005

Data protection officer

You can contact our data protection officer by e-mail at the address

Purposes and legal bases of the processing

We process your personal data in order to answer your enquiries and for pre-contractual negotiations and the execution of a contract.

Justified interests

We process personal data to protect our legitimate interests and legitimate interests of third parties. These are for example: Occasional advertising information, customer surveys to improve our service, assertion of legal claims such as non-payment of our services, investigation of criminal offences, exercise of domestic authority, measures to protect personal data.

If we occasionally inform you about interesting news or ask you about customer satisfaction, you can object to this at any time.

Zur Erfüllung unserer Dienstleistung müssen wir teilweise personenbezogene Daten erheben und bearbeiten. Innerhalb unserer Unternehmungen kann dies in folgenden Zusammenhängen geschehen:

OFFLINE (within our company)

1. room reservation

For contractual fulfilment

From the Reserving Party: First name, surname, date of birth, country of origin, title & language, e-mail address, telephone number (mobile), credit card details, length of stay, reservation channel, reservation date, correspondence, means of arrival, travel time, pets

From fellow travellers: First name, surname, date of birth

Due to legal obligation

From the Reserving Party: First name, surname, date of birth, country of origin, title & language, e-mail address, telephone number

From fellow travellers: First name, surname, date of birth

With the consent of the customer

Contact information of fellow travellers, social media contacts, incompatibilities & allergies, bank information, food and drink preferences, bed preferences, special requests regarding the organization of the stay and services on site, private anniversaries (wedding day, family celebrations, etc.)

With the express consent of the customer

Newsletter and direct offers (advertising mails / advertising mail)

2. Table reservation

For contractual fulfilment

Name, number of persons, time, telephone number, e-mail

With the consent of the customer

Birthday, additional contact information, credit card details, intolerances & allergies, food & drink preferences

With the express consent of the customer

Newsletter and direct offers (advertising mails / advertising mail)

ONLINE (within our company)

Information acquisition

We automatically receive and store information from your computer and browser, including your IP address, software and hardware and the page you have requested.

Type of data

We process the following categories of data for this purpose:

  • Customer and address data
  • contact details
  • payment details
  • as well as those that you voluntarily communicate to us

Any information we collect from you may be used to:

  • Personalization of your experience and fulfilment of your individual needs
  • Provision of personalised advertising content
  • Improvement of our website
  • Improve our customer service and your support needs
  • Contact us by e-mail
  • Administration of a competition, promotion or survey


Your data will be processed internally by our specialist departments such as reservation and financial accounting.

Transfer to third countries

There is no transfer to third countries.

Storage time

The personal data will be deleted from the storage obligations after 6 and 10 years according to HGB. In exceptional cases, different deletion periods may apply.

Right of information, correction, deletion, restriction, objection, data transferability

You have the possibility to request information, correction, deletion and limitation of your data at any time. You can also object to the further processing of your data. In this case, we may not be able to continue working for you. We can also make your data available to you. To exercise your rights, you can contact us at the following e-mail address:

Revocation of consent

You can revoke your consent to the processing of your data at any time. In this case, our service may no longer be available.

Right of appeal to the supervisory authority

In the event of breaches of data protection law, the person concerned has a right of appeal to the competent supervisory authority in his or her country

Obligation to provide data

There is no obligation to disclose your data. It is voluntary.

Data source

Your personal data is collected via the form provided by us or you provide us with your data by telephone, in writing or by e-mail. In addition, we process personal data that we have obtained from publicly available sources and for which we have a legitimate interest, taking into account your interests in need of protection.

Automated decision

There is no automated decision.

Contact form

If you send us enquiries using the contact form, your details from the enquiry form, including the contact data you provided there, will be stored for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.

The data entered in the contact form is therefore processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a DSGVO). You can revoke this consent at any time. All you need to do is send us an informal e-mail. The legality of the data processing processes carried out up to the revocation remains unaffected by the revocation.

The data entered by you in the contact form remain with us until you request us to delete, your consent for storage revoked or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Use of cookies

Our cookies improve access to our website, but this use of cookies is in no way linked to personally identifiable information on our website.

External links on the website

Our website may contain links to external websites. If you access other websites via the links provided on our website, the operators of these websites may collect information from you that is used by these operators in accordance with their privacy policies. These may differ from our privacy policy. We encourage you to review the privacy statements posted on these other websites to learn about their procedures for collecting, using and disclosing personal information.

Contact person and establishment of contact

If you have any questions on this topic, we look forward to hearing from you.

41 33 748 76 76 or


Status: Gstaad July 2018